Acknowledgment of Policies:
By booking an appointment with Exhale Spa Skin and Beauty, I acknowledge and agree to adhere to the following policies:
Cancellation Policy: I understand that cancellations must be made with at least 24 hours' notice. Failure to do so will result in the loss of a package or 50% of the total service cost. Additionally, any no-show appointments will result in the loss of a package or 100% of the total service cost.
Tardiness Policy: I acknowledge that if I am 15-20 minutes late for my appointment (dependent on appointment length), my appointment may be subject to cancellation, and I will be responsible in accordance with the "No-show" policy.
Illness Cancellation Policy: I understand that the cancellation policy remains in full effect even if I am sick, including with COVID-19. While I may still be charged the cancellation fee, I will be allowed to use the credit for up to 28 days.
No Extra Guest Policy: I acknowledge that no extra guests or children are permitted to accompany me to my appointments at Exhale Spa Skin and Beauty. This policy ensures a tranquil and safe environment for all clients to have a relaxing experience. (unless both have booked appointments consecutively)
Product Refund Policy: I understand that all product sales at Exhale Spa Skin and Beauty are final and non-refundable.
Service Refund Policy: I acknowledge that once a service has been completed, the payment made is considered final and non-refundable. However, Exhale Spa Skin & Beauty take great pride their work and I am encouraged to communicate any concerns within 48 hours of the service including pictures or revisiting , and Exhale Spa Skin and Beauty will make reasonable efforts to rectify any issues.
I understand that these policies are necessary for the smooth operation of Exhale Spa Skin and Beauty as a small business. Thank you for your understanding and cooperation.